Refund policy

Last Updated: 25 September 2026

At Stagmenfashion, we want you to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return, exchange, or refund in accordance with the terms below.

1. Return & Exchange Period

You may request a return or exchange within 7 days from the date of confirmed delivery.

Requests received after 7 days may not be accepted, except where a different remedy is required under applicable law.

2. Return Eligibility

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be unwashed and free from stains, odors, or other signs of use.
Have all original tags and barcode labels attached.
Be returned in its original packaging, wherever applicable.
Be in its original condition and suitable for resale.
Not have been altered, damaged, or customized after delivery.

Products that do not meet these conditions may be rejected after inspection.

3. Damaged, Defective or Wrong Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

For faster resolution, please provide:

Order number.
Clear photographs of the product.
Photographs of the packaging and shipping label.
An unboxing video, where available.
A brief description of the issue.

After reviewing the information, we may arrange a reverse pickup, replacement, exchange, or refund, as applicable.

4. Non-Returnable Products

The following products are generally not eligible for return or exchange:

Final clearance sale products.
Innerwear.
Socks and other products excluded for hygiene reasons.
Customized or personalized products.
Products specifically marked as non-returnable on the product page.

This does not affect any mandatory rights or remedies available to customers under applicable law, including rights relating to defective, damaged, incorrect, or misrepresented products.

5. Reverse Pickup

Reverse pickup is available across most serviceable PIN codes in India.

If reverse pickup is not available at your location, we may provide alternative return instructions where applicable.

The product must be securely packed before handing it over to the courier partner.

6. Exchange Policy

We offer one free size exchange for eligible products, subject to stock availability.

The exchange is subject to:

The product meeting our return eligibility requirements.
The requested size being available.
The delivery and return address being serviceable.
The exchange request being submitted within the applicable 7-day period.

If the requested size is unavailable, we may offer another eligible resolution, such as store credit or refund, where applicable.

7. Return Inspection

All returned products are subject to inspection.

A refund or exchange will be processed after the returned product has been received and successfully inspected.

If the product is found to be used, washed, damaged, altered, missing tags, or otherwise outside the eligibility requirements, the return or exchange may be rejected to the extent permitted by applicable law.

8. Refund for Prepaid Orders

For eligible prepaid returns, the refund will be processed to the original payment method.

Refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or financial institution.

9. Refund for Cash on Delivery Orders

For eligible COD returns, refunds may be processed through:

UPI;
Direct bank transfer / NEFT; or
Stagmenfashion store credit.

Customers may be required to provide accurate bank account or UPI details for processing the refund.

Stagmenfashion is not responsible for delays resulting from incorrect payment details provided by the customer or delays caused by banks or payment service providers.

10. Shipping & Handling Charges

Shipping or handling charges, where applicable, may not be refundable for customer-initiated returns unless otherwise required by applicable law or approved by Stagmenfashion.

For products that are defective, damaged, incorrectly supplied, or otherwise qualify for a remedy under applicable law, the applicable resolution will be determined based on the circumstances.

11. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process.

12. How to Request a Return or Exchange

To request a return, exchange, or refund, contact our customer support team with:

Order number.
Name used for the order.
Registered mobile number or email address.
Product name.
Reason for the return or exchange.
Required photographs or videos, where applicable.

Customer Support

Stagmenfashion

Email: stagmenfashion@gmail.com
Phone / WhatsApp: +91 77364 44674

Customer Care Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Our business and fulfillment operations may be conducted from multiple locations in India. Customers should use the official contact details provided above for return, exchange, refund, and customer-support requests rather than sending products to an address without prior authorization.

Do not ship any return to an address unless it has been specifically provided or authorized by Stagmenfashion's customer support team.

13. Fraudulent or Abusive Returns

Stagmenfashion may investigate suspected misuse of our return, refund, exchange, or COD facilities.

This may include:

False damage or defect claims.
Returning a different product from the one supplied.
Returning used or intentionally damaged products.
Repeated fraudulent COD orders.
Abuse of refund or exchange procedures.

Where permitted by applicable law, we may refuse a particular request or take other appropriate action against suspected fraudulent activity.

14. Statutory Consumer Rights

This Return & Refund Policy does not limit or exclude any mandatory consumer rights or remedies available under applicable Indian law.

Nothing in this policy prevents a customer from exercising rights available under applicable consumer-protection legislation.

15. Policy Changes

Stagmenfashion may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

16. Contact Us